Please help I had a stoke and my doctor won't allow me to do yoga now

GetHuman-wrarodeo's customer service issue with Groupon from May 2018

Help with my Groupon issue
The issue in GetHuman-wrarodeo's own words
Exchange it for Groupon Credit so I can buy a massage my cardiologist approves of. I can*not do Hot Yoga after my stroke ... I contacted you before **** asking for a credit for a Hot Yoga class I had purchased and explained that due to extremely high blood pressure and having just had a small stroke due to the high blood pressure my Dr. forbids me to do the yoga class. I was told you would not only give me credit but extend my time to redeem it to **** which is today. I just tried to use the credit I was promised for a massage with essence of tea tree which my Dr. approves of only to find the yoga purchase was set up to only trade for a different yoga class. This won't work for me I am banned from all strenuous activity for months at the very least. This is the *nd time I've asked for help with this issue and received no response. Now I'm down to the last day and still can't use my credit of $** to purchase something else. Please help. What I would like to end up with is a Groupon Credit for the Hot Yoga of Mill Creek I purchased for $**.** so I can turn around and purchase a $** massage from Essence of Tea Tree - Please help
This is the *th email regarding this. You processed it for a trade in with the Yoga company only I can't partake of anything they offer. - I've been promised you'd take care of this for over * weeks with no resolution
Issue Groupon credit so I can make a purchase that won't kill me
For years
Chat..emails - I don't think I am being listened to. a Trade-in does not fix the problem I am not medically allowed to do anything they offer
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Groupon

Hot Yoga of Mill Creek
Customer service issue
Reported by GetHuman-wrarodeo
May 24th, 2018 - 6 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 606 others
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GetHuman-wrarodeo started working on this issue
May 24th 10:20pm
GetHuman-wrarodeo indicated the issue is not fixed yet.
May 24th 11:24pm
GetHuman-wrarodeo indicated the issue is not fixed yet.
May 24th 11:25pm