Hi, I have purchased * tickets to Costa Rica. Ecoterra - La Fortuna, Costa Rica, Grou...

GetHuman-srujanig's customer service issue with Groupon from May 2018

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The issue in GetHuman-srujanig's own words
Hi, I have purchased * tickets to Costa Rica. Ecoterra - La Fortuna, Costa Rica, Groupon Number: LG-*FCN-KZZL-*G*S-T*MK. **When I have sent an email to book the trip, they have suggested that I cancel one ticket as it includes * adults. I will be adding * children for $*** each with them. There are total of * individuals travelling, * adults and * children (* and * yrs). Please see email below from the travel coordinator at Ecoterra, Costa Rica.*I would like to cancel ONE ticket and ask for a refund for the other. Please feel free to email me (*****@***.com) or call me (***-***-****). Thank you.***Hi Srujani Gaddam,**Thank you for considering Ecoterra Costa Rica as the designer of your vacation.**I checked your Groupon voucher and I saw that you bought two Groupon*s and each Groupon applies for two people and you can pay $*** per each child.**So, you can cancel one package with Groupon.**Do not to hesitate to contact me with any questions or concerns.**Kind regards,***Ticket: https:**ecoterracostarica.freshdesk.com*helpdesk*tickets*******Karen Vargas* Travel Planner * Ecoterra Costa Rica*Tel. **** ****-**** ext *** * Skype: kvargas***
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Customer service issue
Reported by GetHuman-srujanig
May 24th, 2018 - 8 mons ago
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GetHuman-srujanig started working on this issue
May 24th, 2018 7:06pm