Hi, I have purchased * tickets to Costa Rica. Ecoterra - La Fortuna, Costa Rica, Grou...

GetHuman-srujanig's customer service issue with Groupon from May 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-srujanig's own words
Hi, I have purchased * tickets to Costa Rica. Ecoterra - La Fortuna, Costa Rica, Groupon Number: LG-*FCN-KZZL-*G*S-T*MK. **When I have sent an email to book the trip, they have suggested that I cancel one ticket as it includes * adults. I will be adding * children for $*** each with them. There are total of * individuals travelling, * adults and * children (* and * yrs). Please see email below from the travel coordinator at Ecoterra, Costa Rica.*I would like to cancel ONE ticket and ask for a refund for the other. Please feel free to email me (*****@***.com) or call me (***-***-****). Thank you.***Hi Srujani Gaddam,**Thank you for considering Ecoterra Costa Rica as the designer of your vacation.**I checked your Groupon voucher and I saw that you bought two Groupon*s and each Groupon applies for two people and you can pay $*** per each child.**So, you can cancel one package with Groupon.**Do not to hesitate to contact me with any questions or concerns.**Kind regards,***Ticket: https:**ecoterracostarica.freshdesk.com*helpdesk*tickets*******Karen Vargas* Travel Planner * Ecoterra Costa Rica*Tel. **** ****-**** ext *** * Skype: kvargas***
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Groupon

Customer service issue
Reported by GetHuman-srujanig
May 24th, 2018 - 6 mons ago
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GetHuman-srujanig started working on this issue
May 24th 7:06pm