I have a Groupon for a massage at Tonicity in dc. My first appointment was cancelled by...
GetHuman-alexiafa's customer service issue with Groupon from May 2018
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The issue in GetHuman-alexiafa's own words
I have a Groupon for a massage at Tonicity in dc. My first appointment was cancelled by then because of a snow storm. Even then, getting someone to answer the phone or return a voicemail was virtually impossible. When I finally got in touch I made my appointment. Last week I had an appointment for Monday **** at **. I called multiple times between ** and **** To say I was running late. I arrived at ****, there was no sign on the building saying “tonicity” or “massage” or anything other than the street address given. The door was locked. There was no bell or any way to get in contact and there continued to be no answer on the phone lines. They have been impossible to get in touch with over the phone and based on my terrible experience Monday and all the time and money I wasted and the shady behavior of the company I would like a full refund for this Groupon.
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