I have a Groupon for a massage at Tonicity in dc. My first appointment was cancelled by...

GetHuman-alexiafa's customer service issue with Groupon from May 2018

662 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-alexiafa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alexiafa's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexiafa will want to follow the link below to head to their help center. We will check on GetHuman-alexiafa later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-alexiafa's own words
I have a Groupon for a massage at Tonicity in dc. My first appointment was cancelled by then because of a snow storm. Even then, getting someone to answer the phone or return a voicemail was virtually impossible. When I finally got in touch I made my appointment. Last week I had an appointment for Monday **** at **. I called multiple times between ** and **** To say I was running late. I arrived at ****, there was no sign on the building saying “tonicity” or “massage” or anything other than the street address given. The door was locked. There was no bell or any way to get in contact and there continued to be no answer on the phone lines. They have been impossible to get in touch with over the phone and based on my terrible experience Monday and all the time and money I wasted and the shady behavior of the company I would like a full refund for this Groupon.
GetHuman-alexiafa did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-alexiafa fixed the problem
We are waiting for GetHuman-alexiafa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-alexiafa fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alexiafa
May 22nd, 2018 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 662 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
GetHuman-alexiafa started working on this issue
May 22nd, 2018 3:56pm