Have only been able to speak to a customer service representative once and the issue was never resolved. I have tried to have Groupon several times, to no avail, which is very frustrating.

GetHuman335637's customer service issue with Groupon from May 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman335637's own words
Get a refund for two useless products. ... * wrong size bed frames were delivered last winter. I ordered two king bed frames and neither was a king.
The number of times I've tried will lead me to never using their service again.
Refund in full.
I have used Groupon since its inception, but never again.
I have asked for a call through email, chat, and button
I have an issue with Groupon too
How GetHuman335637 fixed the problem
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Groupon

BED Frames
Customer service issue
Reported by GetHuman335637
May 21st, 2018 - 6 mons ago
I have an issue with Groupon too
Fixed
Seen by 4 customers so far
Similar issue to 449 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman335637 started working on this issue
May 21st 4:32pm
GetHuman335637 indicated the issue is not fixed yet.
May 22nd 12:40am
GetHuman335637 indicated the issue is not fixed yet.
May 22nd 12:52am