Yesterday I tried to purchase a Groupon for Satori- laser hair removal and was notified...

GetHuman-caseyhol's customer service issue with Groupon from May 2018

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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-caseyhol's own words
Yesterday I tried to purchase a Groupon for Satori- laser hair removal and was notified shortly after that the order never went through. So I re-ordered the package after calling my bank because there was an issue with my card. This morning I noticed Groupon charged me twice- once for the unsuccessful transaction after the hold on my card was removed, and then a second time when I actually re-purchased the Groupon. I would like to be refunded for one of the transactions. **My name is casey hollawell and my order number is ****-******-******.
GetHuman-caseyhol did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-caseyhol
May 17th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 17 customers so far
Similar issue to 65 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-caseyhol started working on this issue
May 17th, 2018 2:06pm
GetHuman-caseyhol indicated the issue is not fixed yet.
May 17th, 2018 3:15pm
GetHuman-caseyhol indicated the issue is not fixed yet.
May 17th, 2018 3:16pm