Hi I am just going through my records of recent activity on my charge card and I was lo...

GetHuman-kkely's customer service issue with Groupon from June 2018

543 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-kkely's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kkely's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kkely will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kkely can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kkely may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kkely's own words
Hi I am just going through my records of recent activity on my charge card and I was looking into a few Groupon deals but I never actually purchased and went through with the orders. I'm kind of really frustrated and angry with this site. I am in need of a actual human being calling me back and the sad part is that because of the fact I was not aware that the consequences of me just looking at some of the deals on the site and the exact descriptions and fine print and the dates of thetrips and different prices of the various dates of the trip , I wasnt looking for any activity on my statement. Bc like I said I never completed or even confirmed nor purchased the items that were taken off my card That was never given my permission to go in my account and take anything at all off. The fact that they are saying I'm supposed to check in on this trip I never purchased is a crock and illegal. Please can a human who can resolve this issues contact me asap my name is Kristen Kelly and my number is *** ***-****
GetHuman-kkely did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-kkely fixed the problem
We are waiting for GetHuman-kkely to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kkely fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kkely
Jun 3rd, 2018 - 2y ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 543 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kkely started working on this issue
Jun 3rd, 2018 11:11pm