Hi I am just going through my records of recent activity on my charge card and I was lo...
GetHuman-kkely's customer service issue with Groupon from June 2018
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kkely will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kkely can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman-kkely may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kkely's own words
Hi I am just going through my records of recent activity on my charge card and I was looking into a few Groupon deals but I never actually purchased and went through with the orders. I'm kind of really frustrated and angry with this site. I am in need of a actual human being calling me back and the sad part is that because of the fact I was not aware that the consequences of me just looking at some of the deals on the site and the exact descriptions and fine print and the dates of thetrips and different prices of the various dates of the trip , I wasnt looking for any activity on my statement. Bc like I said I never completed or even confirmed nor purchased the items that were taken off my card That was never given my permission to go in my account and take anything at all off. The fact that they are saying I'm supposed to check in on this trip I never purchased is a crock and illegal. Please can a human who can resolve this issues contact me asap my name is Kristen Kelly and my number is *** ***-****
GetHuman-kkely did not yet indicate what Groupon should do to make this right.
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