Hi I am just going through my records of recent activity on my charge card and I was lo...

GetHuman-kkely's customer service issue with Groupon from June 2018

3 views

543 similar

0 following

Help with my Groupon issue

First: share to improve GetHuman-kkely's odds

Strength in numbers! Companies respond better when others are watching.

GetHuman-kkely's next move: find and follow the right step-by-step guide.

Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kkely will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kkely can let us know if they help or not.

What Do I Do If My Groupon Voucher Isn't Working?How do I find my Groupon purchase?How do I update my account info on Groupon?How do I change my Groupon order?What do I do if my Groupon is marked as delivered but the order never arrived?

If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center

If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.

Before contacting them, items GetHuman-kkely may need:

Name on account, Email on account, and Billing address

Top Tip from another customer

Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.

The issue in GetHuman-kkely's own words

Hi I am just going through my records of recent activity on my charge card and I was looking into a few Groupon deals but I never actually purchased and went through with the orders. I'm kind of really frustrated and angry with this site. I am in need of a actual human being calling me back and the sad part is that because of the fact I was not aware that the consequences of me just looking at some of the deals on the site and the exact descriptions and fine print and the dates of thetrips and different prices of the various dates of the trip , I wasnt looking for any activity on my statement. Bc like I said I never completed or even confirmed nor purchased the items that were taken off my card That was never given my permission to go in my account and take anything at all off. The fact that they are saying I'm supposed to check in on this trip I never purchased is a crock and illegal. Please can a human who can resolve this issues contact me asap my name is Kristen Kelly and my number is *** ***-****

GetHuman-kkely did not yet indicate what Groupon should do to make this right.

I have an issue with Groupon too

How GetHuman-kkely fixed the problem

We are waiting for GetHuman-kkely to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

Ordered the NY Post through Groupon...my card was charged... no paper delivered a...my groupon was wrongly charged. i cannot get through to groupon vancouver, just k...i purchased a member****p through Groupon for bjs and they have no record of the...I just bought a groupon, but, my **% code didn't go through. THAW** - when trying...I PURCHASED A GROUPON WITH MY ** OFF AND IT DIDNT GO THROUGH SO WHEN I CHANGED MY...I have a charge pending on my account for a groupon. The charge doesn't match any...Hi i am a salon manager we had a previous employee make a few groupons and she is...I recently purchased a trip through Groupon on *******. Trip would be used in Sep...I just recently purchased a order on Groupon but I purchased way to many so now I...I am not going to be able to use my Groupon. Can I exchange it.

Do you have a customer issue as well?

We can help you get Groupon's attention and get better help faster. Tap below to get started.

Chat with a real person?

If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.

Try a Live Expert

Having Groupon issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...

For better results, write at least 100 characters

Your email

This email address isn't valid

Follow this issue

See how GetHuman-kkely fixes it.

Your email

This email address isn't valid

Groupon

Customer service issue

Reported by GetHuman-kkely

Jun 3rd, 2018 - 2y ago

I have an issue with Groupon too

Not resolved

Seen by 3 customers so far

Similar issue to 543 others

0 customers following this

Follow this issue to see how it gets fixed

Timeline

GetHuman-kkely started working on this issue

Jun 3rd, 2018 11:11pm

Company Contact Info ›
Groupon ›
Customer issues ›
Hi I am just going through my records...