trying to refund an item without success

GetHuman-aaugusti's customer service issue with Groupon from June 2018

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Help with my Groupon issue
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Name on account, Email on account, and Billing address
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-aaugusti's own words:
The problem I ran into: trying to refund an item without success
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-aaugusti
Jun 3rd, 2018 - 3 mons ago
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Timeline
GetHuman-aaugusti started working on this issue
Jun 3rd 4:53pm