My groupon says that I have redeemed the code and I have not done so. This is for the...

GetHuman-lsabat's customer service issue with Groupon from June 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lsabat's own words
My groupon says that I have redeemed the code and I have not done so. This is for the *-hour escape room admissions for two-Amazing escape room. WE WANT TO GO TODAY!
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Groupon

Customer service issue
Reported by GetHuman-lsabat
Jun 3rd, 2018 - 6 mons ago
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Timeline
GetHuman-lsabat started working on this issue
Jun 3rd 3:17pm
GetHuman-lsabat confirmed the issue is fixed. Hooray!
Jun 5th 1:52am