I wrote the problem three days ago. In a nutshell I'm trying to get my money back or a gift certificate. I"d prefer money back as my dietary restrictions make it hard to find a restuarant that works for me but Bann Restaurant had nothing they could serve.

GetHuman-capaulso's customer service issue with Groupon from May 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-capaulso's own words
I have a groupon (Bann Restaurant) that expired. It's worth $** for *. Since I purchased it I have developed dietary restrictions. I went to the Bann restaurant and asked them if they could make something that would work for me. They said no so I'd either like my money back (the best option as it's very difficult finding restaurants for my issues) or a gift certificate or something like that to attempt to find another groupon restaurant.
This is especially frustrating as I explained my problem. You keep sending emails but I guess you don't read replies. Finally I saw that it said fixed but I don't know how. You said they make phone calls at a certain point but I've never heard from you. My phone number is *** *** ****.
It can be resolved by sending me the $** on the expired groupon. But if I have to I'll take a gift certificated or something similar.
I've been a customer for many years. However I haven't used the restaurant service for a while as it's very hard to find ones that work with my restrictions.
No I just keep responding to your GetHuman emails which I assume you don't read. There needs to be a better way to contact you. Your current method is not working for me.
I have an issue with Groupon too
How GetHuman-capaulso fixed the problem
We are waiting for GetHuman-capaulso to fix the problem and share the solution with the rest of us customers.
Please help with my Groupon issue
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-capaulso
May 16th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 9 customers so far
Similar issue to 544 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-capaulso started working on this issue
May 16th, 2018 3:37pm
GetHuman-capaulso indicated the issue is not fixed yet.
May 16th, 2018 5:08pm
GetHuman-capaulso indicated the issue is not fixed yet.
May 16th, 2018 5:09pm
GetHuman-capaulso indicated the issue is not fixed yet.
May 18th, 2018 12:51am
GetHuman-capaulso indicated the issue is not fixed yet.
May 18th, 2018 12:52am
GetHuman-capaulso indicated the issue is not fixed yet.
May 19th, 2018 10:59pm
GetHuman-capaulso indicated the issue is not fixed yet.
May 19th, 2018 11:07pm
GetHuman-capaulso indicated the issue is not fixed yet.
May 19th, 2018 11:07pm
GetHuman-capaulso indicated the issue is not fixed yet.
May 19th, 2018 11:08pm