ISSUE NOT SOLVED

GetHuman-samack's customer service issue with Groupon from May 2018

29 views | 634 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-samack will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-samack can let us know if they help or not.
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The issue in GetHuman-samack's own words
get my carpets cleaned ... I purchased a carpet cleaning with Extreme Clean LLC through Groupon on October **th, ****. The coupon did not have an expiration date, nor was it retrieved by me. I called to ask the owner if I could gift the coupon out to a friend since I had not used it and he advised me that I had been a no call no show which is false information. I had spoken with him back in December **** to schedule a time and date however he had no availability. I am requesting a refund of my money. There was no expiration on his coupon and he is refusing to refund me and the information is totally false regarding a no show. My phone* for contact is ***-***-****. I would appreciate a response in regards to this matter. Stephanie Mack.
I can't get ahold of a live person and the email keeps asking me if the issue is resolved and I keep saying no and I'm still not getting a response and I'm not getting action.
A refund
I shop with Groupon all the time and I've never experienced a problem. I refuse to buy anything else from Groupon until they Rectify this problem.
I tried calling customer service I've tried emailing nothing's working I want my money back
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Groupon

carpet cleaning
Customer service issue
Reported by GetHuman-samack
May 16th, 2018 - 4 years ago
Fixed
Seen by 29 customers so far
Similar issue to 634 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-samack started working on this issue
May 16th, 2018 2:58pm
GetHuman-samack indicated the issue is not fixed yet.
May 16th, 2018 7:22pm
GetHuman-samack indicated the issue is not fixed yet.
May 17th, 2018 4:56pm
GetHuman-samack indicated the issue is not fixed yet.
May 17th, 2018 5:05pm
GetHuman-samack indicated the issue is not fixed yet.
May 19th, 2018 4:35pm
GetHuman-samack indicated the issue is not fixed yet.
May 22nd, 2018 2:36pm
GetHuman-samack indicated the issue is not fixed yet.
May 22nd, 2018 2:41pm
GetHuman-samack indicated the issue is not fixed yet.
May 22nd, 2018 2:42pm
GetHuman-samack indicated the issue is not fixed yet.
May 22nd, 2018 2:44pm
GetHuman-samack indicated the issue is not fixed yet.
May 22nd, 2018 2:46pm

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