I requested a trade in on a certificate I could not use and was granted the trade in by...

GetHuman-sueengli's customer service issue with Groupon from May 2018

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I requested a trade in on a certificate I could not use and was granted the trade in by Groupon rep. on April *rd. I tried to trade in the voucher and it shows it was redeemed a month before I received authorized. Reference ********* Below is the email I received. Was unable to complete trade in instructions.**Hi Sue,**You're in luck! This Groupon is eligible for Trade In through **********. You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.**Here's how:**. Go to your My Groupons page at http:**www.groupon.com*mygroupons. **. Select "Trade in Voucher." **. Confirm that you want to Trade In your voucher. Once you do, you'll receive the amount you paid in your account as Groupon Bucks. **. Start shopping! You'll have ** hours to find a new voucher, or your old voucher will be restored.**The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left over. Spend more, and the remainder will be charged to your card. Only unprinted, unviewed vouchers are eligible for Trade In, and you have until ********** to complete your Trade In*Thanks,**Rajnarayan G*Groupon Customer Support
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Groupon

Customer service issue
Reported by GetHuman-sueengli
May 12th, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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GetHuman-sueengli started working on this issue
May 12th, 2018 7:08pm