I need to cancel my bus tour scheduled for *:** this afternoon and purchased yesterday...

GetHuman678003's customer service issue with Groupon from May 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman678003's own words
I need to cancel my bus tour scheduled for *:** this afternoon and purchased yesterday through Groupon. *************** due to illness. The tour company says I must cancel through Groupon to get a refund-they can't do it.
GetHuman678003 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman678003 fixed the problem
Go to Groupon website and chat with Customer Service- they are extremely helpful.
Please help with my Groupon issue
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Groupon

Customer service issue
Reported by GetHuman678003
May 12th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
GetHuman678003 shared how to fix
Seen by 3 customers so far
Similar issue to 368 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman678003 started working on this issue
May 12th, 2018 1:41pm
GetHuman678003 confirmed the issue is fixed. Hooray!
May 15th, 2018 11:41am