My Groupon expired but I learned the money never expires with Groupon

GetHuman-nuressa's customer service issue with Groupon from May 2018

Help with my Groupon issue
The issue in GetHuman-nuressa's own words
The problem: My Groupon expired but I learned the money never expires with Groupon
GetHuman-nuressa did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-nuressa
May 9th, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 42 customers so far
Similar issue to 538 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-nuressa started working on this issue
May 9th 9:05pm
GetHuman-nuressa indicated the issue is not fixed yet.
May 11th 11:48am