I purchased a *-night getaway For $*** valid for use between ****** and *******. Plans...

GetHuman-reginahe's Refund my order issue with Groupon from May 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-reginahe's own words
I purchased a *-night getaway For $*** valid for use between ****** and *******. Plans changed due to illness and death in family so I contacted the resort and they said I had to cancel with Groupon. I emailed Groupon through their website o*a ******* to advise them I could not use the Groupon and requested a refund. Groupon never responded to my request so I disputed the charge with my credit card company. Groupon advised my credit card company (but not me) that I used the Groupon which is a false statement. I called the resort and they said they had no record of a reservation for me. I want the refund of $*** that is due to me.
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Groupon

Refund my order issue
Reported by GetHuman-reginahe
May 2nd, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 196196 others
0 customers following this
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Timeline
GetHuman-reginahe started working on this issue
May 2nd, 2018 7:07pm
GetHuman-reginahe indicated the issue is not fixed yet.
May 2nd, 2018 8:34pm