I need to return three items today and haven't been able to do so on your site for the...

GetHuman643027's Refund my order issue with Groupon from April 2018

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Help with my Groupon issue
GetHuman643027's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman643027 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman643027 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman643027's own words
I need to return three items today and haven't been able to do so on your site for the last three days. I have had no problem with this is in the past. However, it keeps telling me: "Oops! Groupon Goods is temporarily unavailable or overloaded. Please try again in a few minutes. For more information, please visit the FAQ". This is unacceptable. Placing an order, of course, is no problem but returning one appears to be. I'm a long-term customer which makes this is even more concerning to me. Please advise. Chris
GetHuman643027 did not yet indicate what Groupon should do to make this right.
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Groupon

Refund my order issue
Reported by GetHuman643027
Apr 30th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 3 customers so far
Similar issue to 274928 others
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman643027 started working on this issue
Apr 30th, 2018 6:38pm
GetHuman643027 indicated the issue is not fixed yet.
Apr 30th, 2018 9:03pm
GetHuman643027 confirmed the issue is fixed. Hooray!
May 2nd, 2018 12:43am