Used bObsweep first time. Brushes are falling apart after one room cleaning

GetHuman-celiahot's Refund my order issue with Groupon from April 2018

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Help with my Groupon issue
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Name on account, Email on account, and Billing address
GetHuman-celiahot's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-celiahot will want to follow the link below to head to their help center. We will check on GetHuman-celiahot later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-celiahot's own words:
The problem I ran into: Used bObsweep first time. Brushes are falling apart after one room cleaning
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Refund my order issue
Reported by GetHuman-celiahot
Apr 29th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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GetHuman-celiahot started working on this issue
Apr 29th 9:15pm