Good afternoon, my name is Eric HENDERSON. I used Groupon to book a hotel room at the R...
GetHuman639894's Refund my order issue with Groupon from April 2018
Help with my Groupon issue
First: share to improve GetHuman639894's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman639894's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman639894 will want to follow the link below to head to their help center. We will check on GetHuman639894 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman639894 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman639894's own words
Good afternoon, my name is Eric HENDERSON. I used Groupon to book a hotel room at the Red Lion Hotel - Air Port in College Park Georgia on ****-****. My stay was VERY unpleasant and I am highly disappointed. I expressed my concerns with the hotel tenants on duty, however, they advised me to contact Groupon with any concerns since I booked here. Let me start here, my air conditioning unit was leaking water which resulted in all of my belongings getting soaking wet with a foul smell. So, part of trip was inconveniently a “laundry day” because I had to wash and dry all of mine, and my significant others belongings. Maintenance was aware of this and they never fixed it so half of my room I couldn’t occupy. Also, I booked for two nights, the Groupon agent that sent the reservation over only put me in for one night, according to the hotel. Again, A HUGE INCONVENIENCE. I could not use my room key which resulted in me being late to a very very important event. The issue was rectified and I was given access to use my keys again.... for the moment. I literally had an issue with my keys from that point on. It got to the point where I dreaded coming back to my hotel room. I could not use my key at the gate to get in the parking lot, side door, my room, or even the laundry room even after I was given access again.. it worked when it wanted to. Again, I have expressed all of my concerns with management at the hotel because I am wanting compensation for my stay due to the very unpleasant experience and the unnecessary monies I was forced to spend. I would appreciate if someone would reach out to me ASAP regarding this issue. Thank you.
GetHuman639894 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman639894 fixed the problem
We are waiting for GetHuman639894 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.