Good afternoon, my name is Eric HENDERSON. I used Groupon to book a hotel room at the R...
GetHuman-kuwaitbo's Refund my order issue with Groupon from April 2018
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kuwaitbo will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kuwaitbo can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kuwaitbo's own words
Good afternoon, my name is Eric HENDERSON. I used Groupon to book a hotel room at the Red Lion Hotel - Air Port in College Park Georgia on ****-****. My stay was VERY unpleasant and I am highly disappointed. I expressed my concerns with the hotel tenants on duty, however, they advised me to contact Groupon with any concerns since I booked here. Let me start here, my air conditioning unit was leaking water which resulted in all of my belongings getting soaking wet with a foul smell. So, part of trip was inconveniently a “laundry day” because I had to wash and dry all of mine, and my significant others belongings. Maintenance was aware of this and they never fixed it so half of my room I couldn’t occupy. Also, I booked for two nights, the Groupon agent that sent the reservation over only put me in for one night, according to the hotel. Again, A HUGE INCONVENIENCE. I could not use my room key which resulted in me being late to a very very important event. The issue was rectified and I was given access to use my keys again.... for the moment. I literally had an issue with my keys from that point on. It got to the point where I dreaded coming back to my hotel room. I could not use my key at the gate to get in the parking lot, side door, my room, or even the laundry room even after I was given access again.. it worked when it wanted to. Again, I have expressed all of my concerns with management at the hotel because I am wanting compensation for my stay due to the very unpleasant experience and the unnecessary monies I was forced to spend. I would appreciate if someone would reach out to me ASAP regarding this issue. Thank you.
GetHuman-kuwaitbo did not yet indicate what Groupon should do to make this right.
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