I have been going round and round with zebrasmoke.com over a unit that does not work...

GetHuman634150's customer service issue with Groupon from April 2018

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Help with my Groupon issue
GetHuman634150's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman634150 will want to follow the link below to head to their help center. We will check on GetHuman634150 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
The issue in GetHuman634150's own words
I have been going round and round with zebrasmoke.com over a unit that does not work . I would like a refund or a new unit . I get no were with emails to them . there mail box shows full or they keep sending me instructions on what to do that don't work !
GetHuman634150 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman634150
Apr 27th, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 73411 others
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Timeline
GetHuman634150 started working on this issue
Apr 27th 1:57pm
GetHuman634150 shared this issue with friends on Facebook
Apr 27th 1:59pm