My Groupon for feel feet was never used! I purchased it they sent an email saying we'd...

GetHuman633217's Refund my order issue with Groupon from April 2018

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Help with my Groupon issue
GetHuman633217's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633217 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman633217 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman633217's own words
My Groupon for feel feet was never used! I purchased it they sent an email saying we'd get back to you with confirmation and they never did until the last minute. I didn't know that my appointment was actually set so I never went. I'm pretty aggravated with how they handled the appointment process and such. I never received confirmation that my appointment time that I chose was available so I assumed it would be stored in my Groupon. Now they say it was used as if I went there and received the services. How do I go about refunding this I would just go there the day of on a first come first serve basis
GetHuman633217 did not yet indicate what Groupon should do to make this right.
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Groupon

Refund my order issue
Reported by GetHuman633217
Apr 27th, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 275051 others
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Items needed
Name on account
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Timeline
GetHuman633217 started working on this issue
Apr 27th, 2018 1:15am
GetHuman633217 indicated the issue is not fixed yet.
Apr 30th, 2018 5:21am
GetHuman633217 indicated the issue is not fixed yet.
Apr 30th, 2018 5:21am
GetHuman633217 indicated the issue is not fixed yet.
Apr 30th, 2018 12:26pm
GetHuman633217 indicated the issue is not fixed yet.
May 3rd, 2018 5:30pm