I created a Groupon account today and even verified my e-mail. I purchased a hotel for...

GetHuman631896's Problem with an order issue with Groupon from April 2018

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Help with my Groupon issue
Before contacting them, items GetHuman631896 may need:
Name on account, Email on account, and Billing address
GetHuman631896's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman631896 will want to follow the link below to head to their help center. We will check on GetHuman631896 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman631896's own words:
I created a Groupon account today and even verified my e-mail. I purchased a hotel for tonight in Portland, OR for my boss. He went to the hotel and there was no reservation for him. I tried logging into my account and it would not let me. I requested a p***word reset and received an e-mail stating "We received your p***word reset request, but unfortunately, there is no account on file with this email address." Strange, since earlier today I received a welcome e-mail from group. I would like a refund of the hotel that was supposed to be for tonight.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Problem with an order issue
Reported by GetHuman631896
Apr 26th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
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Timeline
GetHuman631896 started working on this issue
Apr 26th 6:35pm