When it said refunded in the app - Cancel purchase - It has not been refunded

GetHuman-pghburgh's Refund my order issue with Groupon from April 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-pghburgh may need:
Name on account, Email on account, and Billing address
GetHuman-pghburgh's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pghburgh will want to follow the link below to head to their help center. We will check on GetHuman-pghburgh later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-pghburgh's own words:
Cancel purchase ... When it said refunded in the app
It has not been refunded
Process the refund
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Groupon

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Refund my order issue
Reported by GetHuman-pghburgh
Apr 20th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman-pghburgh started working on this issue
Apr 20th 11:04am