Wrong Part Sent

GetHuman-mtshaw's Complaint issue with Grohe America Inc. from April 2019

17 views | 133 similar | 0 following
Help with my Grohe America Inc. issue
GetHuman-mtshaw's next move: talk to Grohe America Inc. when they open.
Grohe America Inc.'s call center is closed now. We will send GetHuman-mtshaw a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-mtshaw's own words
I recently spoke with Dee regarding case * ****** and got a replacement part - cartridge ******** for my leaking kitchen faucet. On inspection, the gaskets had disintegrated resulting in the leak. Cleaning out the residue was painstaking. Clearly the original part was defective.**Instructions were unclear with pictures only (no written directions) and multiple devices pictured on the same sheet.**I had to have a plumber come to install the part. The plastic retaining ring did not fit - the diameter was too large and the threads were wrong. Fortunately we were able to reuse the original brass ring with the new cartridge, but there was no place for the O-Rings to go on that old retaining ring. With all the problems, what should have been an easy "do-it-yourself" project or a ** minute professional plumber job turned into a ** minute job with high costs (and more than a few choice words from the plumber). It seems to be functioning properly for the time being, but who knows. I'm not happy.
Reassure me that the part we have installed will continue to function appropriately give that we have had no choice but to jerry-rig it.*Reimburse me for the charges incurred to have a plumber install something which should have been a very simple procedure which I could have easily done myself if the parts had fit.
My two kitchen sinks were both served by Grohe faucets and soap dispensers. I have had problems with both sinks and one soap dispenser. **% failure rate is not what I expected when I installed reputedly high quality and high price devices.
How GetHuman-mtshaw fixed the problem

We are waiting for GetHuman-mtshaw to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Grohe America Inc.'s attention and get better help faster. Tap below to get started.
Having Grohe America Inc. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mtshaw fixes it.
This email address isn't valid

Grohe America Inc.

Complaint issue
Reported by GetHuman-mtshaw
Apr 5th, 2019 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 133 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-mtshaw started working on this issue
Apr 5th, 2019 9:12pm
GetHuman-mtshaw indicated the issue is not fixed yet.
Apr 6th, 2019 2:13am
GetHuman-mtshaw indicated the issue is not fixed yet.
Apr 6th, 2019 2:14am
GetHuman-mtshaw indicated the issue is not fixed yet.
Apr 6th, 2019 2:14am
GetHuman-mtshaw indicated the issue is not fixed yet.
Apr 6th, 2019 2:31am
GetHuman-mtshaw indicated the issue is not fixed yet.
Apr 9th, 2019 10:13pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians