Hi...my contractor purchased an “additional” wall mount (Model ****** ENO) for our *st...

GetHuman-carolnig's customer service issue with Grohe America Inc. from January 2019

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Hi...my contractor purchased an “additional” wall mount (Model ****** ENO) for our *st floor shower. The original wall mount was installed quite high. Now, there is a medical & physical need to install an additional lower mount too, but the satin finish doesn’t match the original satin finish wall mount. The model he is showing me is shiny, doesn’t match the other Grohe satin finish fixtures previously installed in this shower. The new mount was sold to us as having a satin finish. The original mount was installed approximately ** yrs. ago. Has the finish changed?, or are we ordering the wrong model *?**Would appreciate a reply as soon as possible.**Thank you,*Carol Nightingale****-***-****
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Grohe America Inc.

Customer service issue
Reported by GetHuman-carolnig
Jan 15th, 2019 - 9 mons ago
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GetHuman-carolnig started working on this issue
Jan 15th 6:50am