I bought a Grohe *****DC* Ladylux OHM SI pull-out spray in August, ****. Under normal...

GetHuman-akooaaa's customer service issue with Grohe America Inc. from December 2018

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The issue in GetHuman-akooaaa's own words
I bought a Grohe *****DC* Ladylux OHM SI pull-out spray in August, ****. Under normal use, the button on the head is broken. I can send you the photos and invoice once you respond. Tried to call but all failed and hard to get through. Can I get a new head to replace the old one free of charge? Moen replaced me the broken parts before free of charge for the same reason. I bought Grohe for its superior quality at a much higher price. Thank you in advance for your consideration.**Albert Koo*(C) ***-***-****
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Grohe America Inc.

Customer service issue
Reported by GetHuman-akooaaa
Dec 5th, 2018 - 2 mons ago
I have an issue with Grohe America Inc. too
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GetHuman-akooaaa started working on this issue
Dec 5th, 2018 3:39am