While showering, Grohe brushed nickel pivotal shower head *****ENO was repositioned. Sh...
GetHuman1623269's customer service issue with Grohe America Inc. from November 2018
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The issue in GetHuman1623269's own words
While showering, Grohe brushed nickel pivotal shower head *****ENO was repositioned. Shower head separated from pivotal ball assembly connected to shower arm and fell to shower floor. The shower head together with other Grohe bathroom items was purchased in January **** for a two bathroom remodel. Inasmuch as a probable defect in material quality was responsible for the problem, I request that under warranty provisions, Grohe consider shower head replacement.
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