I bought a kitchen sink with soap pump for the dishes & they only installed * months ag...

GetHuman-dverde's customer service issue with Grohe America Inc. from October 2018

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I bought a kitchen sink with soap pump for the dishes & they only installed * months ago & the soap pump is not working, I bought them at Lowes. When I try to explained to lowes test I only need the pump soap and there's no reason for me to have someone yo come back to remove the entire kitchen sink, lowes did advised me to call Grohe, I did email your customer service approx over two months ago and I received an email back stating someone from Grohe will get back to me in few weeks & until now no one notify me yet & it been over two months. Right now. It's very inconvenient to use the grohe faucet without able to use the soap pump. Kindly email me at *****@***.com how I return the one piece for the soap pump for replacement. Thank you kindly, Divina.
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Grohe America Inc.

Customer service issue
Reported by GetHuman-dverde
Oct 20th, 2018 - a mon ago
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Oct 20th 3:15pm