I bought a ** *** Grohflex with ** *** trim and installed it as shown on page * of your...

GetHuman-mspoone's customer service issue with Grohe America Inc. from August 2018

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The issue in GetHuman-mspoone's own words
I bought a ** *** Grohflex with ** *** trim and installed it as shown on page * of your booklet, Thermostat*PBV trim type * (integrated two way diverter) . The diverter is not working properly. When the arm is in the middle at the off position I still have a small stream of water coming out of the hand held shower. When I switch to shower or hand held positions it goes full in either position as it should but will never shut off completely.
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Grohe America Inc.

Customer service issue
Reported by GetHuman-mspoone
Aug 8th, 2018 - 8 mons ago
I have an issue with Grohe America Inc. too
Fixed
Seen by 10 customers so far
Similar issue to 16 others
0 customers following this
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GetHuman-mspoone started working on this issue
Aug 8th, 2018 8:05pm
GetHuman-mspoone indicated the issue is not fixed yet.
Aug 9th, 2018 9:36pm
GetHuman-mspoone indicated the issue is not fixed yet.
Aug 9th, 2018 9:38pm
GetHuman-mspoone indicated the issue is not fixed yet.
Aug 9th, 2018 9:39pm
GetHuman-mspoone indicated the issue is not fixed yet.
Aug 9th, 2018 9:43pm
GetHuman-mspoone indicated the issue is not fixed yet.
Aug 9th, 2018 9:52pm
GetHuman-mspoone indicated the issue is not fixed yet.
Aug 9th, 2018 9:53pm