A***.**.*M - product number. Inside part to what screwes handle need to be replaced . T...

GetHuman-lipskg's customer service issue with Grohe America Inc. from May 2018

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The issue in GetHuman-lipskg's own words
A***.**.*M - product number. Inside part to what screwes handle need to be replaced . The crew that holds handle in place broke in two parts. One broken part of ***** cannot be unscrewed from the inside part of the facet . The handle fell of . The facet is under warranty . I have been contacting customer services since May * ****. They said I need to buy a new handle and cap. This is wrong . I send them a picture of what I need . Unfortunately they stopped replying on my emails. I can't call them since I have slurt speech and disable . Please help me and please do not ignore me like your customer service .
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Grohe America Inc.

Customer service issue
Reported by GetHuman-lipskg
May 15th, 2018 - 10 mons ago
I have an issue with Grohe America Inc. too
Not resolved
Seen by 26 customers so far
Similar issue to 551 others
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GetHuman-lipskg started working on this issue
May 15th, 2018 11:39am
GetHuman-lipskg indicated the issue is not fixed yet.
May 15th, 2018 1:55pm
GetHuman-lipskg indicated the issue is not fixed yet.
May 15th, 2018 4:38pm
GetHuman-lipskg indicated the issue is not fixed yet.
May 16th, 2018 1:08pm