I traveled on Greyhound on ******* from Ft Lauderdale, FL to Phoenix, AZ arriving on...

GetHuman-samilinn's customer service issue with Greyhound from August 2020

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Before contacting them, items GetHuman-samilinn may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman-samilinn's own words
I traveled on Greyhound on ******* from Ft Lauderdale, FL to Phoenix, AZ arriving on *******, but my bag is nowhere to be found! I was told by a desk clerk to call the station and speak to someone named Rupert...Trying to speak with a human about this is next to impossible. Customer Service is just a catch phrase. So, I tried email and was given Case ID: ******* and a tracking number *********. The original baggage claim number is FY******.**As of late, all I keep getting to my email inquiries is a form letter rehashing the same robotic reply with a different signature each time.**I have filled a claim but have received no information as to its disposition as of this writing!**Ms Samuel Linn Davis

GetHuman-samilinn did not yet indicate what Greyhound should do to make this right.

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Greyhound

Customer service issue
Reported by GetHuman-samilinn
Aug 1st, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 612 others
0 customers following this

Timeline

GetHuman-samilinn started working on this issue
Aug 1st, 2020 6:12pm
GetHuman-samilinn indicated the issue is not fixed yet.
Aug 3rd, 2020 10:22pm

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