Greyhound Customer Service Issues

I have a family member stranded in Savannah, Georgia. Her mother kicked her out, leaving her with just a copy of her birth certificate. Despite being on a fixed income, I can only afford to assist on December 1st. I can pick her up in Concord, NH after November 14th and arrange payment then. She just turned 18 and doesn't know anyone else there. If possible, please help us. I'm willing to provide my card number. We plan to take her in and help her get settled. Please contact me through email or phone if you have any questions. My name is Timothy Milton, and you can reach me at [redacted] or [redacted] Thank you for any assistance you can provide.

I am currently 9 months pregnant and experienced a car accident while [redacted] miles away from home. Originally, I purchased a bus ticket for $80 intending to return home but had to change plans after being informed that I needed to stay in the hospital. Thankfully, I managed to transfer the ticket for $40 since there were two passengers on the same trip. However, due to my hospital stay, I no longer require the bus service. I can accept not receiving the $40 transfer fee back, but being denied any refund for the ticket seems unfair. The customer care representative offered no assistance or empathy despite my situation. When I purchased the ticket online, there was no indication of it being non-refundable or any information about flexibility. Even after three calls, this issue was not acknowledged. I will ensure that I inform everyone I know and publicly share my negative experience to caution others against using your services or traveling with Greyhound due to the unsatisfactory customer service and refund policy.

I traveled from Decatur, Illinois to Richmond, Indiana on November 14, [redacted], using Greyhound. My ticket was canceled without notification, leading to unexpected hotel expenses of $57. After facing multiple issues with my card being blocked, I incurred an additional hotel cost of $58.50 due to difficulties purchasing a new ticket. My son experienced a challenging layover in Dayton, Ohio, for nearly 7 hours, without access to amenities or a heated space. The route's inconvenience and lack of provisions for passengers, especially in cold weather, were concerning. After enduring a stressful and frustrating experience with Greyhound from the 14th to the 17th, including being labeled as fraudulent and numerous complications, I am seeking reimbursement for the bus ticket and two hotel stays. This ordeal has been a nightmare, and I do not plan for my family to travel with Greyhound in the future.

I made a reservation for a trip from Buffalo to Gainesville scheduled for the 18th returning on Oct 22. Unfortunately, I encountered significant delays on both legs of the journey. Despite reaching out to corporate, I had my ticket reissued for Oct 30, which caused further confusion. Boarding in Gainesville for Tennessee proved problematic as my e-ticket wasn't showing in their system, even though I had the physical ticket. The lengthy call to customer service only added to the frustration with conflicting information. I received an $85 voucher, insufficient to cover the ticket cost, and had to return to Gainesville to wait for another bus. The delays and issues persist, with no resolution in sight. I'm seeking a full refund of $[redacted], as these ongoing delays have kept me separated from my children and work far beyond the initial return date. The lack of coordination and communication among staff has made this situation even more challenging to navigate.

I was planning to visit family for Thanksgiving. I had a trip scheduled at 1:05 PM from Sweetwater, TX to Fort Worth with Confirmation Number [redacted]2. The bus stop was located at a Love's Truck Stop. I arrived a little before noon as it was the closest stop even though I live over 30 miles away. I had an e-ticket, so I checked in upon arrival. One bus stopped at 12:15 PM, but it was going in the opposite direction. I waited, but the scheduled bus did not arrive. After multiple attempts to contact Greyhound, I was informed the bus was canceled. I tried calling the provided number six times, but each time the call disconnected after a single ring. By 2 PM, unsure of when or if another bus would come, I decided to return home. Repeated calls yielded the same immediate disconnection, leaving me spending Thanksgiving alone. As someone on SSA, purchasing the ticket had been a strain financially, and I am deeply frustrated at missing the chance to be with my family.

My bus from Lafayette, IN to Chicago, IL was scheduled to arrive at 12:20. I waited at the bus stop outside for over two and a half hours in almost freezing temperatures, but the bus never showed up. There were about ten of us there waiting for the same bus, but each time we contacted customer service, we received conflicting information. At one point, we were told it would arrive within the next 15 minutes (which did not happen), then later we were informed the bus was between Indianapolis and Lafayette with no clear location. The bus delay caused me to miss the event I was traveling for, so I reluctantly returned home, spending Thanksgiving alone. Consequently, I am requesting a refund for the trip from Lafayette, IN to Chicago, IL and the return journey due to the missed bus service.

The customer service at the Newark Penn Station location is extremely disappointing. This is my second experience with your service in the past three months. During my first ride to Richmond, VA, I waited over an hour for a bus that never arrived. Upon inquiry, an employee casually mentioned there was no driver, showing a lack of communication and rudeness towards passengers. Today, I am traveling to Norfolk and facing a similar issue with no updates or announcements about our bus. Another passenger has now revealed there is no bus en route to us. This situation is unacceptable considering the $[redacted] I've paid for this service. While I understand unforeseen circumstances can occur, better communication and procedures should be in place to handle such problems.

I have a train booked for today at 4 p.m. I have been waiting on hold for over an hour. The Greyhound customer service number has hung up on me multiple times. Due to a winter storm causing icy conditions, it is unsafe for me to travel. There have been two accidents on the way to the LIRR station, which I would take to NYC. The weather is too wet and snowy for me to make the trip. For my safety and the safety of others, I am requesting a refund. I purchased travel protection, but I cannot proceed due to extreme weather conditions. Taxi services have also declined to drive me, anticipating worsening weather. My confirmation number from Wanderu is [redacted]. I was supposed to collect my ticket at the station. My name is Tiffany T. and my journey was from NYC to SUNY Albany at 4 p.m.

I have several issues to address, but I'll start with the most pressing issue at hand. What was supposed to be a 25-hour trip has now extended to 4 days due to being stranded in Buffalo because of the storm. However, even before the storm hit, my journey was already full of challenges. At this point, spending another 24 hours at the station is not an option for me. I urgently require basic necessities like a shower and a comfortable bed. I kindly request Greyhound's assistance in arranging accommodation for me at a hotel in Buffalo.

I reserved a trip for my daughter and my grandsons, ages 4 and 8. They were supposed to depart New York on November 27, [redacted], at 9:30 p.m., destined for Fayetteville, North Carolina, to arrive at 11:35 a.m. on November 28, [redacted]. Unfortunately, their layover in Richmond, Virginia, which was intended to be 2 hours, extended to over 7 hours. My son-in-law had to drive to Virginia to pick them up. Despite involving the local news, we have not received any compensation for the distressing situation.

Yesterday at the Haines Street location in Baltimore, my bag got accidentally switched with someone else's at the bottom of the bus where luggage is stored. I notified the customer desk and provided my details for follow-up. However, I've been having trouble getting through to them as the calls either go unanswered or drop after being on hold for a while. My name is Marcus W., and you can reach me at [redacted] or leave a message at [redacted]. As I was trying to contact the toll-free number for assistance while writing this, the call got disconnected.

I am looking to receive a refund for a ticket I purchased online for a trip from Cambridge, MD to Denver, Colorado on December 2, [redacted]. Unfortunately, I had a conflicting flight scheduled for the same day and attempted to contact customer service on December 1 with no success. On December 2, at 7am Eastern Time, I spoke with a customer service representative who informed me that I did not have enough time to rebook and that I would not be receiving a refund. I only received a confirmation and not the actual e-ticket due to having to wait two hours before boarding. Please reach out to me via email at [redacted] or phone at [redacted]. Thank you for your attention to this matter. Sincerely, Michael Bradley.

Yesterday, on the day before Thanksgiving at 1:35 p.m., my bus trip to Seattle was cancelled without any notification from the company until after the scheduled departure time. The station was closed due to workers being on lunch break until 2:10 p.m. and the [redacted] line wasn't being answered. Despite my repeated calls to Greyhound customer service since Monday, I have not been able to reach anyone for hours. Missing out on going home for Thanksgiving has been disappointing, and the lack of a refund from the company is frustrating. This experience has been incredibly disappointing. I am now resolved to avoid booking with this company in the future and I will caution others against it. I plan to write a detailed review to highlight the inefficiency of their service. The fact that I have not been able to connect with a customer service representative due to unanswered calls is unacceptable.

On Tuesday, November 26th, I traveled from Philadelphia to Springfield, PA on the 3:40 pm bus. As a 72-year-old with arthritis, I faced challenges retrieving my e-ticket and receiving assistance from Greyhound staff. The terminal was chaotic, employees were unhelpful, and I felt mistreated throughout the boarding process. The lack of clear instructions and rudeness from staff made the experience difficult. The issue extended to baggage tagging, seating, and even the bus driver’s behavior. Despite the legroom advertisement, seating was cramped, especially for taller passengers. Other passengers shared similar negative encounters, indicating a consistent problem with staff behavior. I question why Greyhound employees dehumanize passengers and provide subpar customer service. The inconsistency between advertised features and actual conditions, like legroom availability, is misleading and concerning. The distressing experience continued upon my return in Baltimore, where staff conduct and communication were unprofessional. The need for improved customer service training and empathy towards passengers, especially during busy days, is evident. Greyhound’s current treatment of customers contrasts with its past reputation for quality service. It is crucial for Greyhound to address these issues and ensure passengers are treated respectfully, regardless of their mode of transportation.

I am disappointed by the delay of my bus from Estcourt to Kimberley on December 2nd, [redacted]. Originally scheduled for 21:20, it was delayed by 2 hours and 30 minutes without any prior notification. Upon calling the call center, I was informed that the bus was only an hour away. After waiting past that time, I called again to find out it was now 2 hours later. I spoke with a female named Fortunate Makoto or Mokoto, who was very disrespectful. Despite my request for her not to shout, she continued to raise her voice and insisted she wasn't shouting. This behavior was unacceptable, and I am deeply disappointed in the level of service provided. This delay not only caused me to miss my appointment in Kimberley but also left me feeling frustrated and disrespected by the agent's rude demeanor.

On November 30th at 4:00 p.m., my son boarded a bus from Boston to NYC. It was an express service and left right on schedule. Unfortunately, four hours into the 4 hours and 40 minutes trip, the driver informed the passengers that they needed to pull over as he was approaching his maximum driving hours. They waited nearly 2 hours for a new driver to arrive from the Bronx while stopped at a convenience store in Connecticut. During this time, there was no power available for charging phones. My husband, as a lead dispatcher for a major Boston company, was shocked that there was no contingency plan in place for this situation, especially during a holiday weekend. I have attempted to contact the company six times but keep getting disconnected or pushed to their survey.

I experienced an incident involving my backpack and wallet. I made numerous attempts to contact agents via phone calls to retrieve my ticket information but to no avail. After multiple calls to my bank, I eventually found my ticket information but when I requested to re-book, I was initially told I needed a doctor's note. Despite clarifying that my incident was not a medical emergency and my physician was out of state, they still refused to help. I was then directed to contact the corporate office, but my attempts to reach them were unsuccessful. Due to the lack of communication and timely assistance from Greyhound, I had to make alternative travel arrangements. It is disappointing to feel like a customer is not valued. At this stage, all I am seeking is a refund.

My daughter's bus broke down 20 minutes from the terminal and was stuck for 4 1/2 hours with no access to food or water. The bus driver initially mentioned a replacement bus coming in 30-40 minutes but later claimed it got lost. Despite multiple attempts to reach various phone numbers, including your corporate line in Texas, we faced repeated hang-ups. As a result of the delay, my daughter missed both of her connecting buses. We had to incur additional costs for a car service. Our complaint number is [redacted]0. Despite numerous calls and emails, we have not received a satisfactory response. The level of customer service we experienced was truly awful. I am requesting a full refund for the ticket.

I had booked a Greyhound ride from San Jose Union Station, CA at 2:05pm to Los Angeles Union Station on Friday, December 6. The bus was over an hour late, arriving at 10:30pm instead of 9:10pm, causing me to miss my connecting train to New Orleans at 10:00pm. Due to this delay, I had to spend two unexpected nights in LA and purchase an airline ticket to New Orleans, as my train ticket was non-refundable with a $[redacted] penalty for a voucher. The driver made an unscheduled stop, and although there was a brief delay from a car accident, communication about significant delays is crucial to prevent such situations in the future. While I enjoy Greyhound for its comfort and good drivers, adherence to schedules and prompt communication of delays are essential for passenger satisfaction and preventing financial and emotional stress. I plan to reach out to Greyhound management regarding this experience.

This letter conveys my disappointment with the treatment experienced by customers at a Greyhound depot in Monroe, NC. One of our passengers, D.C., missed an important engagement in Raleigh due to a bus driver failing to stop at the designated location. The trip details were arranged through Busbud, as indicated in the email confirmation sent to D.C. The bus was scheduled to arrive at 8:00 am, but despite inquiries, it did not stop at the location at the specified times of 8:00 am and 9:27 am. Consequently, D.C. had to cancel the trip, causing inconvenience and financial loss. D.C. seeks a refund or compensation for the failed journey. We hope Greyhound values its customers and takes corrective action to prevent such incidents. For further communication, D.C. can be reached at [redacted] or [redacted]. I look forward to your response regarding the resolution of this issue.