I purchased a ticket online. The ticket is from colfax California , to San Bernardino...

GetHuman3800475's Complaint issue with Greyhound from October 2019

Help with my Greyhound issue
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Before contacting them, items GetHuman3800475 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3800475's own words
I purchased a ticket online. The ticket is from colfax California , to San Bernardino. The guy at the store gave me a print out and said “when the bus driver takes you to Sacramento, you’re gonna show them this paper and get the actual ticket”. So then the bus shows up and wasn’t sure if that was my bus or not because I was ** minutes early. So I approached the bus drive (who was on her phone) and asked her if this was the correct bus and she said yes . She had attitude already , like if something on the phone was bothering her. I tell her alright ima grab my bags, and she says “you can’t get on without a ticket” and I tried to explain to her what the guy at the store told me to her. And she kept repeating you need a ticket . And I told her again and she started to yelll at me . She said “bye you’re not getting on my bus” and didn’t let me on the bus .... I’ve called customer service about * times and they’ve hung up on me every time . I paid $*** for this ticket and all I was trying to do was get home. All I ask is my money to be refunded . If you need any more details or information email me back . I even have a video of her. The store owner even came out and tried to explain to her and she still said no.

GetHuman3800475 did not yet indicate what Greyhound should do to make this right.

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Greyhound

Complaint issue
Reported by GetHuman3800475
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3904 others
0 customers following this

Timeline

GetHuman3800475 started working on this issue
Oct 21st, 2019 1:17am

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