I am not usually one to complain. I work customer service, and understand how difficult...

GetHuman-alexichr's Complaint issue with Greyhound from October 2019

Help with my Greyhound issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-alexichr's own words
Go home within a reasonable time from when I was scheduled to ... I am not usually one to complain. I work customer service, and understand how difficult it is. The two ladies at the Spokane Greyhound terminal on Royal S Boughman Way were so very nice. However. My bus got canceled two hours after it was supposed to arrive. The only option that Greyhound offered was to be in a terminal for ** hours, or get a refund. This, for me, made me miss a play that my luttle sister was in. I was refunded **.** cents for the price of having my best friend have to drive * hours roundtrip to pick me up, missing my little sister's play, and losing ** hours of my life in the Seattle greyhound terminal. It was a truly awful experience. I had not planned on needing much money for the trip back, and so only had enough to eat * bags of vending machine food in ** hours. I doubt I will ever come back to greyhound, being that even an airport would offer me food and a discount on a future flight after refunding me. I'm not irritated at the service, in irritated at the policies in place that made me lose a day of my life in a shady part of Seattle.
It was emotionally taxing and difficult to find a less than terrible solution
I don't know it can be fixed
I have ridden with greyhound on * different occasions.
How GetHuman-alexichr fixed the problem

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Greyhound

Complaint issue
Reported by GetHuman-alexichr
Oct 18th, 2019 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 3902 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone

Timeline

GetHuman-alexichr started working on this issue
Oct 18th, 2019 11:18pm
GetHuman-alexichr confirmed the issue is fixed. Hooray!
Oct 18th, 2019 11:19pm

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