I was traveling on Greyhound yesterday with a new bag that I purchased the previous day...

GetHuman2727766's customer service issue with Greyhound from April 2019

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The issue in GetHuman2727766's own words
I was traveling on Greyhound yesterday with a new bag that I purchased the previous day. When I got to my transfer city Nashville and retrieved my bags I noticed that my bag was ripped. I immediately reported the damage to the baggage handler and the driver. At that point they both told me to report it at my final destination in Memphis. Upon arrival I proceeded to the customer service office and reported the damage. The gentleman in the office handed me a piece of paper and said call that number. He never even looked at my bad or asked me to fill out any forms. I feel like this was poor customer service and when I called the number I keep getting routed over seas and Im not getting any answers. This is unacceptable. I just want to be made whole and compensated for the damage to my new bag.

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What Is the Baggage Allowance for Greyhound?What Do I Do If Greyhound Lost My Luggage?
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Greyhound

Customer service issue
Reported by GetHuman2727766
Apr 12th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3059 others
0 customers following this

Timeline

GetHuman2727766 started working on this issue
Apr 12th, 2019 6:17am