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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-nelltl's own words
My elderly mother and Aunt booked tickets from Chicago to Knoxville. First off the bus driver who's name is Greg was very unprofessional a d rude ordering the passengers to shut up and not to talk unless he gave permission. He then proceeded to shout instructions like not talking on your cell phones or talking to any other passengers besides the one next to you. The bus eventually breaks down the staff was rude in the Cincinnati station. The original bus lavatory was disgusting! I could go on, the staff in Cincinnati actually told my mother to Google the location of the nearest McDonalds. Now my mother and Aunt have to return home on Greyhound and they are terrified to say the least. I hate to be so cantankerous and aggressive but this is unacceptable. The confirmation* are ********** Lillian Lewis*********** Olivia Rogers*My name is Vernal Lewis ***-***-****
GetHuman-nelltl did not yet indicate what Greyhound should do to make this right.
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