I went to the greyhound station located in downtown Los angles . Thursday afternoon. Ha...
GetHuman-zephazoe's customer service issue with Greyhound from January 2019
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Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman-zephazoe's own words
I went to the greyhound station located in downtown Los angles . Thursday afternoon. Had * tickets for San Francisco. The gentleman at the check in counter printed out my tickets and told me I had to go to union station . So I went there. No one... not one person knew where I was supposed to get the bus. We went behind the station. As one person working there told us to to go there. Then we were told to come back to the front. Our bus was supposed to arrive at *:**. Finally around *:** a bus came and he bus driver told me I was in the wrong place... proceeded to scan my tickets and take me back to the downtown la bus station only to say that he made a mistake and now we had missed our bus. Well I couldn’t miss the bus. Luckily our friend was able to high tail it to the next station in San Fernando and we made the bus just as the driver was boarding and about to leave. Highly stressful. Annoying and just plain idiotic. Shouldn’t there be atleast ONE person who knows what is going on? Just one. Every single person led us on a wild goose chase! The first gentlemen should have just said “hey this station is on your route... you should just stay here and catch your bus Becuase it is difficult to find the location for where to catch the greyhound at union station as there are NO signs and NO markers and NO person who has a clue at that staton as to where the pick up location might be.” Ok? THAT would have been helpful.
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