I went to the greyhound station located in downtown Los angles . Thursday afternoon. Ha...

GetHuman-zephazoe's customer service issue with Greyhound from January 2019

2 views
 | 
2539 similar
 | 
0 following
Help with my Greyhound issue
Next: our robot will wait on hold for GetHuman-zephazoe to get a Greyhound rep on the line!
Always use the GetHuman Phone tocall Greyhound. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-zephazoe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zephazoe may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman-zephazoe's own words
I went to the greyhound station located in downtown Los angles . Thursday afternoon. Had * tickets for San Francisco. The gentleman at the check in counter printed out my tickets and told me I had to go to union station . So I went there. No one... not one person knew where I was supposed to get the bus. We went behind the station. As one person working there told us to to go there. Then we were told to come back to the front. Our bus was supposed to arrive at *:**. Finally around *:** a bus came and he bus driver told me I was in the wrong place... proceeded to scan my tickets and take me back to the downtown la bus station only to say that he made a mistake and now we had missed our bus. Well I couldn’t miss the bus. Luckily our friend was able to high tail it to the next station in San Fernando and we made the bus just as the driver was boarding and about to leave. Highly stressful. Annoying and just plain idiotic. Shouldn’t there be atleast ONE person who knows what is going on? Just one. Every single person led us on a wild goose chase! The first gentlemen should have just said “hey this station is on your route... you should just stay here and catch your bus Becuase it is difficult to find the location for where to catch the greyhound at union station as there are NO signs and NO markers and NO person who has a clue at that staton as to where the pick up location might be.” Ok? THAT would have been helpful.
GetHuman-zephazoe did not yet indicate what Greyhound should do to make this right.
I have an issue with Greyhound too
How GetHuman-zephazoe fixed the problem
We are waiting for GetHuman-zephazoe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-zephazoe fixes it.
This email address isn't valid

Greyhound

Customer service issue
Reported by GetHuman-zephazoe
Jan 14th, 2019 - 9 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 2 customers so far
Similar issue to 2539 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-zephazoe started working on this issue
Jan 14th 11:34pm