Good morning ... or Evening, *I am writing to you to describe a grand injustice to your...

GetHuman1960586's customer service issue with Greyhound from January 2019

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Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1960586's own words
Good morning ... or Evening, *I am writing to you to describe a grand injustice to your paying customers. Approximately ** patrons of your business who boarded bus **** from DC-Chicago on *-**-** were waiting outside, in the cold, for ** minutes waiting for the bus. *It is ** degrees and snowing in DC and many of us were carrying heavy baggage. *We were not given any information regarding the bus being more than one hour late. *I JUST sat down on my **:**am bus at *:**am**I tried tracking the bus to understand why we were standing outside but the tracker had no information (see photo) **In addition I called customer service and spoke to a rep who told me I should call Chicago, because my bus was still there?**I then called Chicago and as I got a rep, our bus pulled up more than one hour late. **This is ridiculous and everyone riding this bus deserves a refund for the torture of standing outside and for the over *hour delay . **I have never been more disappointed in a business and its customer service in my life. **This is ridiculous and I assure you, you have lost several customers .****Thanks,*Amanda
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Customer service issue
Reported by GetHuman1960586
Jan 14th, 2019 - 9 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 1 customer so far
Similar issue to 2534 others
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GetHuman1960586 started working on this issue
Jan 14th 12:20pm