the seller of tickets told me prior to buying the ticket i bought that the bus would be...

GetHuman1912311's customer service issue with Greyhound from January 2019

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Before contacting them, items GetHuman1912311 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
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The issue in GetHuman1912311's own words
the seller of tickets told me prior to buying the ticket i bought that the bus would be here at **** am and get me to my destination at***am.. within five minutes of buying the ticket i was contacted by another driver who was now available but the only money i had went for the greyhound ticket it was at this point that I tried to refund the ticket the lady at the desk denied me. employee then tells me that the bus I am waiting for will arrive HERE nearly *** am and WHO KNOWS when I will arrive at my destination.. whereas the other driver could put me at my destination before * am.**I have a broken toe and my feet are swollen nearly twice their normal size and I want to get my cash back and use the other driver. I hold little hope of anyone even contacting me about this. I will never use this busline again for any reason.
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Greyhound

Customer service issue
Reported by GetHuman1912311
Jan 7th, 2019 - a mon ago
I have an issue with Greyhound too
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Seen by 2 customers so far
Similar issue to 2507 others
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Timeline
GetHuman1912311 started working on this issue
Jan 7th 5:29am