My Bus was supposed to leave Tucson at *:** am. We left @**:**. The two attendents did...

GetHuman-bjwierzb's customer service issue with Greyhound from January 2019

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The issue in GetHuman-bjwierzb's own words
My Bus was supposed to leave Tucson at *:** am. We left @**:**. The two attendents did not make an announcement about the bus being late. Half the time they were in the back room. I booked a direct to Phoenix but because we were so late the driver had a Mesa stop. As we were driving, I sat behind the driver, I could smell the antifreeze. The bus was overheating. Now we're crawling down the hwy.*Instead of trying to get us another bus or at least report the bus as unserviceable , the driver tells us the bus is "pissing" out antifreeze but he's going to try to make it to Phoenix. Two miles outside the Mesa depot we have to pull over because the back seat passengers are yelling that the bus is full of smoke. At first the driver ignored them but eventually pulls over. He requests water from the passengers. Adds the water and we get another two miles down the road. Bus is once again full of steam*smoke from the antifreeze leak. *We ended up in a grocery store parking lot. The driver was going to just buy water and add it to tbe bus however passengers were contacting greyhound and they called the driver and told him they would send another bus.*Newer, cleaner bus shows up but my poor friend has been waiting (hopefully patiently) for me.*New arrival time *:** not my original **:**. *The bus was filthy dirty inside and out. The driver was rude and a bit vulgar about "it's not smoke only antifreeze".*My Dec **st ride back to Tucson was uneventful.*Even on the new bus from Phoenix to Tucson the WiFi did not work.*I was told by the bus driver that I was overcharged. The trip is only supposed to be $**. each way. *My ticket was $**.**. *I am requesting a full trip refund for Tucson to Phoenix and a partial for overcharge fees.*Confirmation ***********
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Customer service issue
Reported by GetHuman-bjwierzb
Jan 3rd, 2019 - 4 mons ago
I have an issue with Greyhound too
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GetHuman-bjwierzb started working on this issue
Jan 3rd 11:28pm