I booked a trip on December **, **** with your bus service leaving from Fayetteville, N...

GetHuman1772964's customer service issue with Greyhound from December 2018

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Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1772964's own words
I was trying to make it to enterprise by **:**pm to pick up a rental car that i had reserved ... I booked a trip on December **, **** with your bus service leaving from Fayetteville, NC at *:**pm (departed at *:**) arriving in Hartford, CT at **:**am (arrived at *pm) with one transfer in New York departing at *am (departed at **:**am). Both of my buses were extremely late I arrived to my destination over an hour and a half later than I was supposed to. Due to the late arrival I wasnt able to make it to my appointment to pick up a rental car that I had reserved, and I would like a full refund for my ticket purchase.
This was especially frustrating because I missed my car pick up time and they were closed by the time I was able to get there. Also there were no other open rental places near me so I had to spend extra money for traveling expenses.
They can make this right by giving me my full refund for ticket I purchased for this trip.
I am a new customer who just enrolled as a member with Greyhound. I was expecting a peaceful experience on a bus with working Wi-Fi and to be able to charge my phone as needed, but the Wi-Fi kept cutting off and i had to keep logging in. The plug for the phones kept going in and out my phone died but I didnt make a scene I was patient and remained calm.
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Greyhound

Greyhound
Customer service issue
Reported by GetHuman1772964
Dec 16th, 2018 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 2357 others
0 customers following this

Timeline

GetHuman1772964 started working on this issue
Dec 16th, 2018 10:34pm