I purchased a bus ticket for my **-year-old- brother to depart South Bend Indiana at...

GetHuman1694821's customer service issue with Greyhound from December 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1694821's own words
I purchased a bus ticket for my **-year-old- brother to depart South Bend Indiana at **:** PM on December * and arrive in Cincinnati Ohio at *:** PM on December *. When my brother arrived at the bus station to have his ticket printed, the attendant told him that he was not allowed to travel alone without an accompanying adult, because he is not **. *I was unaware of this age policy when I purchased the ticket, as there were no immediate specifications during the purchasing process online about age requirement. *The attendant explained the policy to my brother, and then to me via phone. He told me that I should ask for a refund for the price of the ticket, and seek alternate transportation for my brother. I would like to speak with someone about getting a full refund for the ticket Which we were not allowed to use. Ticket order confirmation number is ********. Thank you for your time
GetHuman1694821 did not yet indicate what Greyhound should do to make this right.
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Greyhound

Customer service issue
Reported by GetHuman1694821
Dec 5th, 2018 - a mon ago
I have an issue with Greyhound too
Fixed
Seen by 6 customers so far
Similar issue to 2293 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman1694821 started working on this issue
Dec 5th, 2018 2:44pm
GetHuman1694821 indicated the issue is not fixed yet.
Dec 8th, 2018 5:12pm