I was purchasing a ticket, and was told that there had been a mistake, and I hadn’t bee...

GetHuman-nelnaby's customer service issue with Greyhound from November 2018

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Before contacting them, items GetHuman-nelnaby may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-nelnaby's own words
I was purchasing a ticket, and was told that there had been a mistake, and I hadn’t been charged. So, I went to reload the page, and try again. THAT purchase went through, but I went to check my email, and it looks like I had purchased two tickets and been charged twice, despite the website telling me that I hadn’t been charged, and the ticket hadn’t gone through. The two confirmation numbers are ******** and ********. I understand you have a no refund policy on tickets, but can I return the ******** ticket, as your website had told me that it had not gone through? I really only need one bus ticket to Spokane, and I hadn’t mean to spend $*** on a one way trip!
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Customer service issue
Reported by GetHuman-nelnaby
Nov 24th, 2018 - 10 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 6 customers so far
Similar issue to 2236 others
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