Greyhound lost my bag, I.have called to where the agents told me that it was in Richmon...

GetHuman999584's customer service issue with Greyhound from October 2018

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The issue in GetHuman999584's own words
Greyhound lost my bag, I.have called to where the agents told me that it was in Richmond VA. The baggage clerk told me that it wasn't, that they send it to a warehouse in Dallas. I am beyond mad, Im pissed. I have been tring to get it and they keep telling me the same thing. I left KC on Wednesday August **th and arrived in Pittsburgh the next day, when I arrived there was only one bag. I filled out a claim in and they received it certified mail. Now when I call to get this taken care of they tell me they found it. This is BS, I demand either my bag or a refund. I wish I could talk to someone that spoke clear English. My reference number is **** ****. They also told me that it was a pink canvas they described the bag to me. My name is Linda Hall ***-***-****. My email address is *****@***.com. please contact me ASAP, and take care of this matter
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Greyhound

Customer service issue
Reported by GetHuman999584
Oct 19th, 2018 - a mon ago
I have an issue with Greyhound too
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GetHuman999584 started working on this issue
Oct 19th 7:21pm