I was charged to change the time and the date for my trip. But yet you inconvenience me...

GetHuman-mssmoovb's customer service issue with Greyhound from October 2018

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The issue in GetHuman-mssmoovb's own words
I was charged to change the time and the date for my trip. But yet you inconvenience me the day of my trip that i was supposed to board at *:**pm in which in fact didn't pull out until after *pm . The supervisor didn't properly strap down a wheelchair that sent us back to the garage and placed on a different bus. This bus stunk so bad that the smell of **** was on my clothes. By the time i got to my stop there weren't any cabs causing me to miss work !!! Very unsatisfied customer i would definitely like a refund. My number is ********** this is Kimberly Chears. Email M*****@***.com
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Customer service issue
Reported by GetHuman-mssmoovb
Oct 19th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone
GetHuman-mssmoovb started working on this issue
Oct 19th, 2018 5:08am