ordered a ticket online, but it wasn't going thru after trying many times. called and o...

GetHuman1370173's customer service issue with Greyhound from October 2018

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Before contacting them, items GetHuman1370173 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1370173's own words
ordered a ticket online, but it wasn't going thru after trying many times. called and ordered the ticket over the phone for my son as he wasn't able to because he was in school. the rep said NOT EXTRA charges will be added as it wasn't my fault that the system wasn't working. get a Bill the next day on my credit card with a whole lot of charges, stayed on the phone for over an hour spoke to ** people and supervisors and NO ONE was able to help remove the xtra fees. absolutely absurd to say the least. calling the headquarters as this is just crazy.
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Greyhound

Customer service issue
Reported by GetHuman1370173
Oct 18th, 2018 - a mon ago
I have an issue with Greyhound too
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Seen by 2 customers so far
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Timeline
GetHuman1370173 started working on this issue
Oct 18th 4:26pm