I booked a *:**PM ticket to Sacramento from the San Francisco station at *** Folsom St...

GetHuman-kenanmir's customer service issue with Greyhound from October 2018

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The issue in GetHuman-kenanmir's own words
I booked a *:**PM ticket to Sacramento from the San Francisco station at *** Folsom St and I was using the electronic ticket for the first time. For some weird reason I wasn’t told, my ticket did not work and I was not let on the bus. I tried talking calmly to the supervisor because nothing gets resolved with anger but the bus left and I was not let on board. I thought they would let me onto the next bus but no, even with the proof of purchase I had they said the only way to get on the next bus was to pay a $** cash fee to change the ticket which makes no sense because it was the company’s fault that I missed the bus not mine. I did not have $** in cash so my only option was to pay double the first amount paid for a last minute ticket to Sacramento to visit my terribly sick ant. I was treated like an animal by the staff from behind the cage doors and I was not listened to. I feel like I could at least be done justice by getting a refund on the ticket that I still have proof of purchasing that I did not get to use. I hope you understand the injustice I had endured and I have hope that you will be able to help me since I have used greyhound for years now. Thank you for taking the time to read this.
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Greyhound

Customer service issue
Reported by GetHuman-kenanmir
Oct 12th, 2018 - 10d ago
I have an issue with Greyhound too
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-kenanmir started working on this issue
Oct 12th 11:28pm