On Friday (October *th), I was travelling from Boston to New York City. The bus was * h...

GetHuman1283527's customer service issue with Greyhound from October 2018

5 views | 1958 similar | 0 following
Help with my Greyhound issue
First: share to improve GetHuman1283527's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1283527 to get a Greyhound rep on the line!
Always use the GetHuman Phone to call Greyhound. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1283527 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1283527's own words
On Friday (October *th), I was travelling from Boston to New York City. The bus was * hrs delayed (please keep in mind the actual trip from Boston to New York City is only *.* hrs). We were not told what was going on nor given an accurate estimated time of how long it would take. First we were told * hr, then ** minutes, yet, it was actually * hrs. Not only was the bus delayed but you also gave a bus driver that had NO idea how to drive in New York City. It took way longer than it should have to drive through the city and it felt very unsafe. When we got close to the station, the bus driver did not know how to get into the station. He parked the bus on the street and again did not tell us what was happening. He then went to drive around blocks and finally figured out how to get to the bus stop. This was very unprofessional and it made everyone on board feel unsafe. As someone who has anxiety, this was a very stressful experience. I request a full refund for the ticket.

GetHuman1283527 did not yet indicate what Greyhound should do to make this right.

How GetHuman1283527 fixed the problem

We are waiting for GetHuman1283527 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Greyhound customer problems.
What Is the Baggage Allowance for Greyhound?What Do I Do If Greyhound Lost My Luggage?
Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1283527 fixes it.
This email address isn't valid

Greyhound

Customer service issue
Reported by GetHuman1283527
Oct 8th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1958 others
0 customers following this

Timeline

GetHuman1283527 started working on this issue
Oct 8th, 2018 2:14pm