I have written the Dallas, TX complaint office three ( *) times, no response!!!! Re: t...

GetHuman1202922's customer service issue with Greyhound from September 2018

Help with my Greyhound issue
The issue in GetHuman1202922's own words
I have written the Dallas, TX complaint office three ( *) times, no response!!!! Re: the Greyhound bus schedule changing from going directly to Atlantic City, N J, to Tropicana Casino and others. Now, must go to Philadelphia, Pa, which is *** miles out of the way round trip, * *** hrs. of travel instead of * *** hrs to AC Casinos. This is the worst change that could be made. Greyhound has been in business at least ** or more yrs., and this the first time the DC to AC schedule has changed to go *** miles out of the way to Philadelphia. August, i was there waiting for the bus, was told bus canceled because could not get a driver. The line of people getting their money back extended out of the ticket office door. I understood that after waiting * hrs, the bus came an hr. later. I have written * times re: this matter, no reply...... Why.
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Greyhound

Customer service issue
Reported by GetHuman1202922
Sep 27th, 2018 - 2 mons ago
I have an issue with Greyhound too
Fixed
Seen by 2 customers so far
Similar issue to 1820 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman1202922 started working on this issue
Sep 27th 6:58pm
GetHuman1202922 indicated the issue is not fixed yet.
Sep 29th 2:23pm