On ******* I had * round trip tickets (Bus *****conf*********) Atlanta to New Orleans a...

GetHuman1150676's customer service issue with Greyhound from September 2018

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The issue in GetHuman1150676's own words
On ******* I had * round trip tickets (Bus *****conf*********) Atlanta to New Orleans and back to catch a *:** cruise on *******. We were suppose to leave Ga at **:** and arrive in La at *:**. We were told the bus was being serviced, then at *:** the supervisor told us in fact the driver called our and they were waiting in a replacement driver and it was looking like we would leave at *am. At *:**am when we all checked in again the new supervisor said our would be around *am before the bus is here. So my boyfriend and I had to leave and drive to new Orleans because at this point we would risk missing our cruise. Now customer service is telling me we will only get refunded * way which is unacceptable. We were forced to drive so how are we to use the tickets back to Atlanta. We should be refunded birth ways. This was my *st experience on greyhound and not a good one at all. I need whoever in corporate to approve a full refund ($***). This delay costed me $***...gas, parking at the pier for * days. Not to mention we had to drive with no sleep because we sat in the terminal from **pm to ***am waiting. **Thank you, *Tamira Mann

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Greyhound

Customer service issue
Reported by GetHuman1150676
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1730 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone

Timeline

GetHuman1150676 started working on this issue
Sep 16th, 2018 1:50pm

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