(**th August) I got off a bus in Baltimore to change buses. It was in Baltimore when I...
GetHuman1043490's customer service issue with Greyhound from August 2018
Help with my Greyhound issue
First: share to improve GetHuman1043490's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1043490 to get a Greyhound rep on the line!
Always use the GetHuman Phone tocall Greyhound. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1043490 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1043490's own words
(**th August) I got off a bus in Baltimore to change buses. It was in Baltimore when I went to collect my suitcase (hard case, maroon*burgundy coloured, * wheels) to transfer the luggage to the new bus that I was informed that my luggage was on a different bus and heading to New York City- this was my final destination. I got to the station and was told to go to * different places within the station in order to get my luggage back. I was told to fill out a form and I waited for my suitcase that I was told, by security and the people handling the luggage at Baltimore station, would be arriving an hour after I did. My bus was an hour late getting to NYC and I waited * hours in the station for my suitcase. They called Baltimore station and they didn’t know what bus it went on. Now it’s * days since and I still have no suitcase. I filled out a form in the New York bus terminal and was told they would call me “if” my suitcase showed up- this has also been the case when I’ve called them myself. I had to buy new clothes to wear for the next couple of days. I leave New York at the end of this week (**st August).
GetHuman1043490 did not yet indicate what Greyhound should do to make this right.
I have an issue with Greyhound too
How GetHuman1043490 fixed the problem
We are waiting for GetHuman1043490 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.