(**th August) I got off a bus in Baltimore to change buses. It was in Baltimore when I...

GetHuman1043490's customer service issue with Greyhound from August 2018

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The issue in GetHuman1043490's own words
(**th August) I got off a bus in Baltimore to change buses. It was in Baltimore when I went to collect my suitcase (hard case, maroon*burgundy coloured, * wheels) to transfer the luggage to the new bus that I was informed that my luggage was on a different bus and heading to New York City- this was my final destination. I got to the station and was told to go to * different places within the station in order to get my luggage back. I was told to fill out a form and I waited for my suitcase that I was told, by security and the people handling the luggage at Baltimore station, would be arriving an hour after I did. My bus was an hour late getting to NYC and I waited * hours in the station for my suitcase. They called Baltimore station and they didn’t know what bus it went on. Now it’s * days since and I still have no suitcase. I filled out a form in the New York bus terminal and was told they would call me “if” my suitcase showed up- this has also been the case when I’ve called them myself. I had to buy new clothes to wear for the next couple of days. I leave New York at the end of this week (**st August).
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Greyhound

Customer service issue
Reported by GetHuman1043490
Aug 27th, 2018 - 3 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman1043490 started working on this issue
Aug 27th 8:23pm